Q & A


How much is shipping?

Shipping is $5 anywhere in Canada on eligible orders. Purchases over $150 qualify for free shipping. 
*Exclusions apply to apparel and gift boxes.

How do I customize an order?

We have options to customize jewelry & apparel. Please select the customized item option and add your custom name or details to the notes section at checkout. Your item at checkout will be $0 and an email with a customized quote will be sent to you within 48 hours of the request being made. 

How do I care for my products?

Please see our Product Care page to ensure long lasting durability and safety guidelines.

What is Hearts 4 CHEO? 

Our "Hearts4CHEO" Collection helps GIVE BACK in a BIG way.
This collection focuses on items that use our signature heart, and encompass our mission behind why we started Brooke & Blake (check out our story here to learn more about our cause and fundraising efforts).
For every item purchased, a minimum 20% of the proceeds will be donated directly to CHEO Hospital's Cardiology Unit to help Heart Warriors like Blakelyn. Thank you for your support - your small purchase, can help make a big difference. 

How long will it take to process my order? 

We aim to complete and ship all orders within 5-10 business days from the date the order is placed. Our items are available for local pick-up in Ottawa (Kanata/Barrhaven) or can be shipped anywhere in Canada and USA using Canada Post Expedited Shipping (tracked with 2-4 days delivery time) or Canada Post Untracked Shipping (Brooke and Blake Inc. is not responsible for lost or stolen packages - for tracked shipping, please upgrade to Expedited Shipping options).

What if my size is out of stock?

Since our items are handmade to order, we may be able to adjust the sizing of another inventory item to your specified size. Please reach out by email (bb.brookeandblake@gmail.com) or through Instagram messaging (@brooke.and.blake) to find out if you can order right away, rather than waiting for an item to restock. 

How do I know my size for bracelets and apparel?

We have included our Sizing Page for reference, to ensure you order the correct size.